Returns & Exchanges Policy
Effective date: August 10, 2026
1. Return Window
Contact us within 48 hours of pickup or delivery to report a defective item, incorrect item, or fulfillment error.
2. Opened Consumables
Opened consumables are generally non-returnable and non-refundable (opened vapes, e-liquid, flower, gummies, edibles, beverages, and similar products).
3. Defective Devices / Hardware
Unopened or clearly defective devices/hardware may be eligible for exchange or store credit if reported within 48 hours with proof of purchase. Photos/video may be requested. Manufacturer warranties may also apply.
4. Incorrect / Defective Unopened Items
Wrong or sealed-defective items reported within 48 hours may be exchanged, credited, or refunded for that item at our option.
5. How to Start
- Call 704-406-9890 or email sales@vapevault.net within 48 hours.
- Provide order/receipt, product, and issue description (photos if requested).
- We confirm exchange, store credit, or refund and provide return/drop-off instructions.
Do not mail products back without prior approval.
6. Return Shipping
If the error/defect is our fault, we cover reasonable return shipping we authorize. Otherwise you are responsible for return shipping unless we state otherwise in writing.
7. Refund Timing
Approved refunds go to the original payment method when possible, typically 5芒聙聯10 business days after we receive/inspect the return (or approve a no-return resolution), depending on your bank/processor.
8. Non-Returnable
- Change of mind after opening consumables
- Damage from misuse or unauthorized modification
- Missing proof of purchase when required
- Orders refused for failed age verification
9. Contact
The Vape Vault 脗路 330 South Lafayette Street, Shelby, NC 28150 脗路 704-406-9890 脗路 sales@vapevault.net